Technical Support - Submit Request
for
Support on Pimlical/Android
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In order to get good support on the product you are using, it is
vitally important to have all the information necessary. There are over
10,000+ Android devices, all different, dozens of different versions of
the Android OS, and dozens of different versions of Pimlico Software
products in use. Also, be sure to check the FAQ's (Frequently Asked
Questions) as it may be that your issue has already been resolved.
Before submitting a report - make sure you
are running at least the current official release of Pimlical/Android
(see home page which lists the most recent releases) - as otherwise,
you will only get an email back telling you to install the current
official release and re-test. Technical support is only provided on the
current release and later interim previews, not on old releases.
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When will you get a response back? |
You should normally
receive a reply within 48 hours. If you have not received a reply by
then, send in a new request and if you then do not receive it within
another 48 hours, send an email to Technical
Support. |
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