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Technical Support - Submit Request for Support on Pimlical/Android

In order to get good support on the product you are using, it is vitally important to have all the information necessary. There are over 10,000+ Android devices, all different, dozens of different versions of the Android OS, and dozens of different versions of Pimlico Software products in use. Also, be sure to check the FAQ's (Frequently Asked Questions) as it may be that your issue has already been resolved.

Before submitting a report - make sure you are running at least the current official release of Pimlical/Android (see home page which lists the most recent releases) - as otherwise, you will only get an email back telling you to install the current official release and re-test. Technical support is only provided on the current release and later interim previews, not on old releases.

Email Address (Specify Email Address you want response to go to):


Android Device (include brand and model #, such as "Google Nexus 7 tablet"):


Android OS Version (Android Version is displayed in System Settings)


Pimlical/Android Version (See menu | About)


Pimlical/Widget Version (See Widget Settings Dialog - enter N/A if not installed)


Select Sync Method if syncing to P/A:


Experience Level:


Describe Technical Issue or Problem in as much detail as possible below
Also indicate if you are using the local calendar, Android calendars, or both


    
When will you get a response back?
You should normally receive a reply within 48 hours. If you have not received a reply by then, send in a new request and if you then do not receive it within another 48 hours, send an email to Technical Support.


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Last Updated 2013-03-14 20:19:30