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Technical Support - Request for refund

Refunds are not normally granted for products with trial periods. However, since some products are not available on a trial basis, or only a short trial, we understand there may be a need in that particular case. We do want you to be aware that all the profits go towards wildlife conservation: www.dewarwildlife.org (which describes the AZA-certified sanctuary for Gorillas which is almost completely funded by revenues from Pimlico Software). So even if you do not choose to use this product, the payment you made still benefits wildlife conservation.

If you still wish to receive a refund, fill in the Email address field below with the email that you used to purchase the product, the OrderID from the vendor's receipt/registration, provide the reason you are requesting the refund and select which program you want the refund for, and then click the Submit Refund Request button. All fields must be filled in. You should receive a response within 48 hours. Depending on the payment processor, the refund may take a bit longer to be recorded.

Google does not provide any information as to the identity of purchasers of this product, so it is imperative that the correct order ID be provided. The Google Order ID should look something like this: 12999763169054705758.1373483114716684 and it will on your receipt.  Also provide the date as without the date and order ID, it takes an inordinate amount of time to locate the actual order(s).

At this time, Amazon provides no information, so it is not even possible to confirm that a user has purchased the product, and there is no mechanism with Amazon Market for providing a refund.

 Email address you registered with:

Order ID (from your receipt):

Reason for Requesting Refund:

 Select Program: 


When will you get a response back?
You should normally receive a reply within 48 hours. If you have not received a reply by then, send in a new request and if you then do not receive it, send an email to Technical Support.

Copyright 2014 Pimlico Software, Inc. All rights reserved.
Last Updated 2014-03-08 11:09:27