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Technical Support - FAQ's - Frequently Asked Questions

Items created in Pimlical/Android are not syncing to Google Calendar
Pimlical/Android uses the same/identical database as the built-in calendar application, so the first step is to make sure that a newly created item in the built-in Android calendar application syncs to Google, as if that is not working, Pimlical/Android won't work either (make sure you have sync enabled, etc.).

Second, did you assign the item created in P/A to a Google calendar? By default, P/A will use the first calendar in the database and on some phones, there is a local calendar (called things like Mycalendar etc.) which does not sync. Make certain in the Edit dialog that you have a Google calendar selected. You can set Pimlical/Android to always create an item in a specific calendar by setting the preference DefaultApptCategory to the name of the calendar, prefixed with A_ (The A-Underscore signals that the calendar is in the Android Calendar database). For example, if you have a Google calendar called Personal, you would set this preference to A_Personal.

Third - did you click on Refresh in Google Calendar to be sure the item is missing. If you still have a problem, ensure you have the latest release of Pimlical/Android and if it still fails, contact tech support at the link at the top of the page.
 

Google Calendar syncs some, but not all items in the calendar to Android Calendar that Pimlical/Android uses
By default, the Android calendar sync routines do not sync the entire contents of each Google Calendar. It appears that older (more than approximately one month?) non-recurring events do not get synced. You can temporarily force the Android calendar sync routine to sync everything by going into Pimlical Desktop, selecting all items in that calendar in Advanced Find, then clicking on Find then Shift and leaving the shift value at 0 and click on OK. That will mark all items as recently modified. However, it appears on some Android phones, this strategy only works for a short period of time.
 
Pimlical does not launch at all and indicates it needs to be restarted
If you see this error when you try and run Pimlical/Android for the first time, this usually indicates that either (a) you have an incompatible Android device (see minimum requirements), or (b) you have something highly unusual in your calendar that is causing an issue. In the latter case, contact technical support right away, and preferably arrange for the email address: PimlicoSoftware@gmail.com to be granted access to the calendar that is causing the problem.

If this problem occurs after Pimlical has been running previously ok, it indicates that some major corruption is present. The fastest way to get back up and running is to attach the phone to the desktop and rename the Pimlical folder to say Pimlical-Problem. Then relaunch Pimlical which will rebuild all the standard, default preference settings. By renaming the folder, you will then be able to communicate with Technical Support and the cause of the failure can be determined.
 

How do you scroll the display in the Day/Day+ views?
Scroll by pressing down at top center of the screen and then drag down the screen - an up/down stroke in the center of the screen causes the display to scroll. In most cases it is not an issue unless you are using very small time slots (such as 15min) or toggled the display to show all 24 hours of timeslots even though nothing is present in them. If you do that, you can minimize the issue by selecting a briefer duration between the Start time and End time for the day in preferences. Also keep in mind there is a menu option to toggle the display of untimed events on and off as usually the problem is a large number of floating events at the beginning of Todays' schedule.
 
Items entered in Pimlical/Android are not appearing in Google Calendar OR How do I set the default calendar for new events?
Make sure that the item is marked as being in a Google Calendar in the Edit Dialog. By default, P/A will put items in the first calendar it finds, and if this calendar is a local or other calendar (such as PC Sync, or My calendar), it won't appear in Google Calendar. You can set a permanent default for the calendar that P/A uses by going into Menu | Preferences and changing the preference DefaultApptCategory (or DefaultFloatCategory for floats) to the name of the Google calendar prefixed with A_ (so if the calendar is 'My Appts', set this preference to 'A_My Appts').
 
Sync with Exchange Server does not work, or only works one way
The following post about this problem (which is not a Pimlical/Android issue) may be helpful:


Some deeper digging in the internet showed that other users have the same problem. They describe that the sequence in how the accounts are added to the phone influence if Exchange is showing up in the calendar app or not. Many users solved the problem by completely resetting the phone and to set up the Exchange account before setting up the Google account.

This is not necessary! Here is a solution which works without completely resetting your phone:

  1. Delete the Exchange account under “Settings > Accounts and Sync”
  2. Delete the calendar data by going into Settings, Applications, and selecting both Calendar and Calendar Storage, then “Delete data”
  3. Re-add the exchange account.

Please note that your Exchange calendar won’t be deleted; but if you have items in your local calendar they will be gone after these steps!

I want to Sync Pimlical Desktop to Pimlical/Android without using Google Calendar
For a few users this is a priority issue as they do not feel comfortable syncing with "the cloud". Pimlico does plan to provide a local USB sync with the Pimlical Desktop shortly and at that time, the desktop Memos database will also be synced to a memos database for Pimlical/Android.
 
I see a new version in Menu | About | What's New, but Upgrade button says I have latest version
When a new version is released, it is first posted on the web site along with an updated Revision History, but not marked as an official version. The Pimlical Forum is then notified of the new release so that highly experienced users download it first. That way, if there is any unexpected issue say on a particular phone, it can get addressed before the entire user base starts downloading it. If no major issues are found, Pimlico then marks it as an official upgrade and at that point, the Upgrade button will recognize it as a new official release.
 
Alarm Preferences in P/A do not seem to be working properly
At this time, Pimlical/Android uses the built-in calendar application to handle alarms - that's why when you click on a notification, the built-in calendar application is displayed. The Pimlical preferences are only applicable to versions of Pimlical that handle alarms directly (like the desktop). Custom alarm handling is a feature that will be added fairly shortly and at that time, the alarm preferences will then be applicable.
 
How can I change the number of days displayed in the Day+ view?
Go into Menu | Views and do a long press on the view button for either the Day+/week/Month+/list views and you can change the default number of days/weeks/months that are displayed. You can also set up a filter in Pimlical Desktop, export it and copy it to the Pimlical folder on your phone and then use the import feature to import it into Pimlical/Android. The format of filters in Pimlical/Desktop and Pimlical/Android is the same.
 
How can I change the color of items or set a default?
Normally calendar colors are set from whatever Google Calendar is using. You can override those colors by changing the color of a calendar, or by setting the preference UseGoogleCalendarColors to false. Go into Menu | Select calendars and briefly tap the calendar in the list. A dialog then appears where you can set the default foreground and background color for the calendar, as well as a default icon. Pure white (255,255,255) and pure black (0,0,0) are treated as default values and are the default settings. To set an explicit white, use (254,254,254) or for black (1,1,1) so Pimlical realizes it's not a default setting for the color.

To set the color of just a single item, go into the edit dialog and towards the bottom of that dialog (scrolling down if necessary), you will see a small F and B (for Foreground/Background) to the right of the Private checkbox - click on that area and you will get a color selection dialog where you can set the foreground and background color for the item. As noted in that dialog, you can preset any color you like into the selection palette through the [Colors] section in Preferences. A custom color set for an event will always override the default color setting for the calendar.
 

The times of my events are shifting by one hour (or more than one hour)
Check the timezone settings carefully. In particular, there are two places in Google Calendar where timezone information is set - globally in the main Settings and in the setting for each individual calendar. Make sure this matches the timezone setting in Pimlical as well as the timezone setting for your phone itself. If your phone is resetting to the wrong timezone (some phones reset to Mountain time when in fact it should be Arizona Time), then change the preference AutoSetTimezoneFromPhone to false and manually set the timezones in the Date/Time Items sectdion of Preferences.
 
An event in Google that was changed from timed to untimed remains untimed in Pimlical/Android (Only with Android 4.0)
This is a known bug in Google's Android calendar sync software for Android 4.0 - apparently Google's sync software fails to explicitly clear the AllDay flag when syncing a timed event (which might previously have been untimed) to the built-in Android calendar database that Pimlical/Android also reads. Only way to work around this bug is to duplicate the appointment, with the correct time and then delete the original appointment.
 
How do I link an appointment to a contact?
There are many commands available as a popup when the Event Selection List is displayed (this list pops up whenever a brief tap is made on a day in any view). The popup commands are accessed with a long press on the event. Scroll towards the end of the list to access the commands that allow you to add and view a linked contact (there is no limit on the number of contacts you can link). Note too that you can change the order of the popup commands and also choose which ones are displayed.
 
How do I schedule an event that repeats on every other day of the second-to-last week of every month that has a new moon in the first two weeks of that month, (but not if there is a lunar eclipse in that month)?
In the Repeat dialog, tap the center of the screen 11 times in rapid succession and then stroke the Kanji character for the Moon at top left, then press the back button for exactly 273 seconds and a dialog will open allowing you to enter this event (Be sure to check the box saying 'skip event if new moon coincides with lunar eclipse'). And time it carefully as if you hold the back button down for more than 275 seconds it causes a hard reset and engages a normally unused stepup transformer that converts the 5v from the internal battery into 440V at 10 amps which can cause a bit of a surprise to the unsuspecting novice and likely result in dropping the phone).
 


Copyright © 2012 Pimlico Software, Inc. All rights reserved.
Last Updated 2012-03-10 11:37:35